Returns & Exchanges
At Bazaaz By Hamdan, we strive to ensure you are completely satisfied with your purchase. However, we understand that sometimes issues may arise. Please review our return and exchange policy below.
Eligibility for Returns and Exchanges
Returns and exchanges will be entertained if:
- You received the wrong product.
- The product you received is defective.
How to Make a Claim
- Unboxing Video:
- Please make a clear video while opening the package and showing the product. This video is essential for making a claim if needed in the future.
- Contact Us:
- Report any issues within 48 hours of receiving your order.
Important Guidelines
- Change of Mood:
- Returns are not accepted for a change of mood or if you simply no longer want the product.
- Time Frame:
- Returns: Must be requested within 7 days of receiving the product.
- Exchanges: Must be requested within 7 days of receiving the product.
- Sale Items:
- No returns or exchanges are accepted on sale items.
- Shipping Costs:
- Customers are responsible for the shipping costs for both returns and exchanges.
- Regular Price Exchanges:
- Exchanges will be processed at regular prices, even if the product goes on sale after your purchase.
Conditions for Returns and Exchanges
To ensure your return or exchange is processed smoothly, please make sure that:
- The product is unused.
- The product is not washed.
- The return is reported within 48 hours of receiving the order.
How to Initiate a Return or Exchange
- Contact Our Support Team:
- Email: info@bazaazbyhamdan.com
- Provide Necessary Details:
- Include your order number, a description of the issue, and the unboxing video if applicable.
- Ship the Item Back:
- Once your return or exchange is approved, you will receive instructions on how to ship the item back to us.
Thank you for shopping with Bazaaz By Hamdan. We are committed to providing you with the best quality products and services. If you have any questions or need further assistance, please do not hesitate to contact us.